Privacy Policy

This policy applies to personal data collected through:

1. madeproper.sg
2. Website checkout
3. Onboarding forms
4. Contact forms
5. File uploads
6. Email and WhatsApp communication
7. Domain, email, hosting and booking setup
8. Customer support
9. Payment and dispute handling
10. Business outreach

This policy covers customers, website visitors, business contacts, suppliers, and people who communicate with Made Proper.

Depending on how you interact with Made Proper, we may collect the following information.

We collect, use and disclose personal data for the following purposes.

By submitting information to Made Proper, you consent to Made Proper collecting, using and disclosing your personal data for the purposes described in this policy.

If you submit information about another person, you confirm that you have authority or consent to provide that information.

You may withdraw consent by contacting dpo@madeproper.sg.

If you withdraw consent, Made Proper may not be able to continue providing certain services. Some information may still be retained where required for legal, accounting, dispute, security or business record purposes.

You are responsible for providing accurate, complete and current information.

This is especially important for:

1. Domain registration
2. .sg domain verification
3. Business email setup
4. Billing
5. Contact details
6. Website content
7. Regulated business claims
8. Credentials or licence related claims

If information provided is inaccurate, the website, domain, email or booking setup may be delayed, rejected, suspended or configured wrongly.

We do not sell personal data.

We may share personal data only where needed to deliver the service, operate the business, comply with law, or protect our rights.

Recipients may include:

1. Stripe or payment processors
2. Vercel or hosting providers
3. Lark, Zoho, Google Workspace, Microsoft 365 or email providers
4. Domain registrars
5. SGNIC or domain registry services
6. Cal, Calendly or booking providers
7. Cloud storage and file upload providers
8. Analytics and security providers
9. Email and communication providers
10. Professional advisers such as accountants, lawyers or compliance advisers
11. Authorities where required by law
12. Banks, payment processors or card networks for refunds, fraud checks or disputes

We share only the information reasonably needed for the relevant purpose.

Made Proper uses third party providers to deliver parts of the service.

These providers have their own terms, privacy policies, security practices, retention rules and data locations.

Examples include:

1. Payment provider
2. Hosting provider
3. Domain registrar
4. Business email provider
5. Booking provider
6. File upload or storage provider
7. Analytics provider
8. Security provider

Made Proper is not responsible for the privacy practices of third party websites or providers, but we try to use reputable providers suitable for the service.

Some third party providers may process or store data outside Singapore.

By using Made Proper services, you understand that personal data may be transferred outside Singapore where necessary to deliver the service.

Made Proper will take reasonable steps to ensure that overseas transfers are made in a way consistent with applicable data protection requirements.

madeproper.sg may use cookies, session storage, analytics tools or similar technologies for:

1. Website operation
2. Security
3. Checkout flow
4. Form submission
5. Error logging
6. Performance monitoring
7. Basic analytics

We may collect anonymous or aggregated traffic information such as page views, country level location, device type and browser type.

If we use advertising pixels, retargeting tools, or third party marketing cookies in the future, we will update this policy and, where required, provide consent controls.

When you upload logos, photos, documents or other files, Made Proper may store, process, resize, edit, compress, upload and publish them for the purpose of delivering your website.

You should not upload files containing personal data, confidential information, regulated information, private customer information, medical information, financial information, or sensitive material unless it is necessary and you have authority to do so.

You are responsible for ensuring that you have the right to use all files and content submitted to Made Proper.

Made Proper does not collect NRIC, FIN, passport number or similar national identification numbers unless required for a specific lawful or necessary purpose, such as domain registration or provider verification.

Where such information is required, we will use it only for that purpose and will not use it for marketing.

We will avoid collecting full NRIC or FIN where a less sensitive identifier is sufficient.

Made Proper keeps personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Typical retention periods:

1. Customer project records may be kept for the duration of the relationship plus up to 7 years for business, tax, accounting, legal and dispute purposes.
2. Prospect or enquiry records may be kept for up to 12 months after last contact unless there is a business reason to retain them longer.
3. Payment and invoice records may be kept as required for accounting, tax, audit and dispute purposes.
4. Domain, email and hosting setup records may be kept for as long as needed to support the service or deal with provider issues.
5. Security logs may be kept for a limited period unless needed for investigation or protection.
6. Aggregated analytics data that does not identify a person may be kept indefinitely.

When personal data is no longer needed, we will delete, anonymise or securely dispose of it where practical.

Made Proper takes reasonable steps to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Measures may include:

1. Access controls
2. Password protection
3. Limited internal access
4. Secure third party providers
5. Encryption where available
6. Account handover procedures
7. Data minimisation
8. Deletion or anonymisation where practical
9. Separation of support access where practical

No online system is completely secure. You should avoid sending highly sensitive information unless required.

If Made Proper becomes aware of a data incident, we will assess it and take reasonable steps to contain, investigate and respond.

Where required by law, we will notify affected individuals and relevant authorities.

Subject to applicable law, you may request to:

1. Access personal data we hold about you
2. Correct inaccurate personal data
3. Withdraw consent
4. Ask how your data has been used or disclosed
5. Request deletion where legally and practically possible

To make a request, email dpo@madeproper.sg with the subject line Personal Data Request.

We may need to verify your identity before responding.

We will respond within a reasonable period. Some requests may be refused or limited where allowed by law, including where retention is required for legal, accounting, dispute, security or business record purposes.

Made Proper may contact businesses using publicly available business contact information, business directories, public websites, social media pages, referrals, or previous communications.

If we send business outreach, we will aim to identify Made Proper clearly and provide a way to opt out.

If you do not want to receive further marketing or outreach messages, email support@madeproper.sg with the subject line Unsubscribe.

We will add you to a suppression list.

For Singapore telephone numbers, Made Proper will take steps to comply with applicable Do Not Call rules where required.

Made Proper services are intended for businesses and adults.

We do not knowingly collect personal data from children for website purchase or onboarding.

If you believe a child has submitted personal data to Made Proper, contact dpo@madeproper.sg.

madeproper.sg may link to third party websites, including payment, hosting, email, domain, booking, social media and customer websites.

Made Proper is not responsible for the privacy practices or content of third party websites.

Made Proper may update this Privacy Policy from time to time.

The latest version will be published on madeproper.sg.

The date at the top shows when it was last updated.

For support:

support@madeproper.sg

For personal data matters:

dpo@madeproper.sg

Website:

madeproper.sg