FAQ · The questions worth asking

Honest answers, up front.

Refunds, timeline, .sg domains, ownership, what happens if you cancel. The questions business owners ask before paying for a website, answered plainly.

Pricing & refunds

SGD 199 is the one-time fee for the Website Launch itself — that part is flat. Add-ons (domain, business email, booking link account setup) are billed separately if you take them. Anything outside standard business informational scope (custom booking systems, ecommerce, payment collection, login portals, databases, ongoing maintenance) is quoted as a separate engagement.

Process & timeline

7 days from when we receive your content (logo, photos, services, business details). If your content isn't ready, the clock starts when it is. Most customers complete onboarding in 30 minutes.

Domain & email

Yes, as an add-on. .sg domains may require Singpass or Corppass verification at your end via SGNIC or the accredited registrar — we handle the technical DNS and website connection. .sg, .ai and premium domain registration costs more than .com and is passed through at registrar cost.

Scope & revisions

Website design and setup, content copywriting from your onboarding answers, mobile responsive layout, image gallery where suitable, basic SEO (title and meta description), contact button or booking button placement, 3 revision rounds, and launch-ready handover. Live within 7 days of receiving your content.

Ownership & support

You do. The domain is registered in your business name. If you ever stop working with Made Proper, you take the domain with you. We handle the technical setup, never the ownership.

Still got questions?

Email us at hello@madeproper.sg.

If your question isn't in the FAQ, send it. We'll answer within one business day, no quote cycle.